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Quality Certification

Quality and standards are the foundation of HTT. We are dedicated to providing customers with outstanding, standards-compliant products and services. HTT has passed many quality system verifications, like CE, RoHS, FCC, established an internationally standardized quality assurance system and strictly implemented standardized management and control in the course of design, development, production, installation and service.

Warranty Terms

HTT ensures that the products listed in the following have gone through fully strict quality control from the purchase of raw materials to the whole manufacturing process. According to the following all sorts of situations and constraints, for the defective products being proved to be caused by poor raw materials or deficient manufacturing operation, HTT will provide free repairs or replacement services.

The above warranty does not apply if the product damage is caused by incorrect installation, unexpected disaster, natural calamity, abuse, misuse, overvoltage-undervoltage, improper operation, undesirable environmental condition or any unauthorized disassembly, repairs or modification. This warranty is also not applicable if the product label is modified, scrawled or removed, the package is damaged or imperfect, or the product is second-hand and so on. The warranty guarantees that consumers can get maintenance or replacement services only when they buy defective or damaged products from HTT.

For the data corruption and maintenance needs being caused by using other damaged devices in the system, and which make HTT product can not work, HTT will have no obligation to compensate and not take any responsibility.

Warranty Period

3-Year Warranty.

All HTT's products have a thirty-six months warranty since the date of purchase. This limited warranty only extends to the original purchasers of HTT's products, can not be transferred to others.

The Procedures and Requirements For Warranty Claims

To obtain warranty services, you should return the products need for repairs to HTT Maintenance Service Center.

Please be sure you know HTT's maintenance process before packing off. You must provide some information about the product, such as the product type, the serial number, and ensure the product label is clear and perfect, and describe the problems you encounter in using the products as thoroughly as possible, you also must show a proof of purchase(receipt, invoice or contract) indicating the purchase date to verify your product is still in the warranty period.

After obtaining an RMA number, you should deliver the product to HTT Maintenance Center. Insure that the parcel you post well packed to avoid any damage in transit. Please particularly note that if you haven't gained an RMA number, HTT will reserve the right to return the unopened package directly to the customer. To obtain an RMA number, please contact our sales. All returned products are HTT's assets and HTT will pay the return transportation expense after repairing or replacing. The product warranty period about maintenance or replacement will be the remaining warranty duration of original products or 90 days after repairs, which is based on the longer.

Disclaimer of Warranty

The above content constitutes the HTT's total warranty requirements instead of all other written or oral warranty commitments. Under the full extent allowed by law, HTT won't admit any other warranty beyond this clause, which contains t any other national, provincial and local laws stated, inviolable, marketable or suitable for special purpose implied product warranty clauses.

HTT has not authorized its products for critical components in life-supported equipment, and any other related applications in which product failure or malfunction may result in injury or death. HTT Tech will not bear any legal responsibility for any personal casualty or property loss by using HTT's products in military equipment, traffic control equipment, disaster prevention system or medical equipment and so on.

HTT's product warranty is only limited to provide services of the maintenance, replacement or the Interest-free refund. In any breach of warranty terms or statute situation, HTT will take the maintenance, replacement or the Interest-free refund as the only compensation. Under the maximum extent permitted by law, HTT will not bear any legal responsibility towards purchasers or end-use customers for any expenses, data loss, revenue loss, saving loss, profits loss and any unavoidable or indirect damage by purchasing, using or being unable to use HTT's products.

Non-Maintenance Items

Products authenticated by Maintenance center to be not from HTT.

Products with damaged label

Products with artificial appearance damage